Prior to each appointment, time and preparation is always required. Love Lost takes your appointment as a verbal contract and in turn, it is reserved especially for you.
A deposit of 40% will be required to secure an appointment for any treatments booked at the studio, the deposit will be taken at the time of booking. The booking will not be confirmed until payment has been received.
Deposits are non-refundable but can be transferred if you give the studio at least “48 hours” notice that you need to cancel or re-schedule your appointment.
We understand everyone has busy lives and sometimes circumstances are beyond your control. If you have to cancel your appointment, we ask that you give as much notice as possible, we require at least 48 hours’ notice prior to your appointment for your deposit to be transferred to a future booking.
If the cancellation is less than 48 hours notice, your deposit will be lost.
We know these policies may be frustrating for clients who have to cancel at short notice for genuine reasons. We will happily re-book a new appointment for you as soon as possible though the following may apply:
We will request a new deposit or payment in full for future services.
We reserve the right to charge the full price of the appointment missed due to a late cancellation or a no-show.
Cancellation policy also applies to all courses booked. Missed/Cancellations under 48 hours will result in treatment being deducted from course.